Terms & Conditions

Welcome to Puna Health Corp ("Puna Health," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of the Puna Health Corp website, patient portal, telehealth platform, mobile clinic services, and related services available through punahealthcorp.org (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old to use the Services independently. Minors may use the Services only with the consent and participation of a parent or legal guardian.

By using the Services, you represent that you have the legal authority to enter into these Terms.

2. Medical Services

Puna Health Corp provides healthcare-related services including, but not limited to:

Urgent care services
Telehealth consultations
Mobile medical clinic services
Health screenings
Medication refills, where clinically appropriate
Wellness and preventive care services
Other healthcare services offered by licensed providers

All healthcare services are subject to provider availability, medical appropriateness, and applicable laws and regulations.

3. No Emergency Services

THE SERVICES ARE NOT FOR MEDICAL EMERGENCIES.

If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.

Examples of emergencies may include:

Chest pain
Difficulty breathing
Stroke symptoms
Severe bleeding
Loss of consciousness
Suicidal thoughts or actions
Any condition requiring immediate medical attention

Do not rely on the website, email, text messages, or telehealth platform for emergency communications.

4. Telehealth Consent

By participating in telehealth services, you acknowledge and agree that:

Telehealth involves the use of electronic communications to provide healthcare services.
Technical failures may occur.
There may be limitations compared to an in-person examination.
Your provider may determine that an in-person visit or emergency evaluation is necessary.
Telehealth services may not be available in all jurisdictions.

You consent to receiving healthcare through telehealth technologies when offered by Puna Health Corp.

5. Provider-Patient Relationship

A provider-patient relationship is not created merely by visiting the website, submitting a contact form, or sending an email.

A provider-patient relationship is established only when:

A licensed healthcare provider agrees to provide care;
Required registrations and consents are completed; and
Applicable legal and clinical requirements are satisfied.

6. Medical Information Disclaimer

Information available through the Services is provided for general educational and informational purposes only.

The content on the website:

Is not medical advice;
Does not replace professional medical evaluation;
Should not be relied upon for diagnosis or treatment decisions.

Always seek the advice of a qualified healthcare professional regarding any medical condition.

7. Patient Responsibilities

You agree to:

Provide accurate and complete information;
Update information when necessary;
Follow medical advice and treatment plans;
Protect the confidentiality of your account credentials;
Use the Services only for lawful purposes.

You are responsible for all activities occurring under your account.

8. Appointments and Scheduling

Appointment availability is not guaranteed.

Puna Health Corp reserves the right to:

Reschedule appointments;
Cancel appointments;
Modify provider assignments;
Refuse non-emergency services when clinically appropriate.

Patients are encouraged to arrive on time and provide requested documentation before appointments.

9. Fees and Payments

Certain services may be offered free of charge through grants, charitable contributions, community programs, or other funding sources, while other services may require payment.

You agree to pay all applicable fees disclosed before receiving services.

We reserve the right to:

Modify pricing;
Require payment before services are rendered;
Suspend non-emergency services for unpaid balances, where permitted by law.

10. Insurance

Puna Health Corp may operate independently of insurance programs for some services.

Patients are responsible for understanding their insurance coverage and any out-of-pocket obligations.

Submission of insurance information does not guarantee coverage or reimbursement.

11. Privacy

Your use of the Services is also governed by our Privacy Policy and Notice of Privacy Practices.

Protected health information will be handled in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

12. Electronic Communications

By using the Services, you consent to receive communications electronically, including:

Appointment reminders
Treatment-related messages
Billing notices
Operational updates
Administrative communications

Electronic communications may not always be secure despite reasonable safeguards.

13. Intellectual Property

All content on the website, including text, graphics, logos, software, designs, and other materials, is owned by or licensed to Puna Health Corp and is protected by applicable intellectual property laws.

You may not:

Copy;
Modify;
Distribute;
Reproduce;
Reverse engineer; or
Exploit website content

without prior written permission.

14. Prohibited Conduct

You agree not to:

Violate any law or regulation;
Interfere with website operation;
Attempt unauthorized access to systems or data;
Introduce malware or harmful code;
Impersonate another person;
Submit false or misleading information.

15. Third-Party Services

The Services may contain links to third-party websites, applications, or services.

Puna Health Corp does not control and is not responsible for third-party content, privacy practices, products, or services.

16. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PUNA HEALTH CORP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR ALWAYS AVAILABLE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PUNA HEALTH CORP, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICES.

NOTHING IN THESE TERMS SHALL LIMIT LIABILITY WHERE SUCH LIMITATION IS PROHIBITED BY LAW.

18. Indemnification

You agree to defend, indemnify, and hold harmless Puna Health Corp and its affiliates from claims, damages, losses, liabilities, costs, and expenses arising from:

Your use of the Services;
Your violation of these Terms;
Your violation of applicable law.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Hawaii, without regard to conflict-of-law principles.

20. Dispute Resolution

Before filing a lawsuit, the parties agree to make good-faith efforts to resolve disputes informally.

Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Hawaii, unless otherwise required by applicable law.

21. Changes to Terms

We may update these Terms from time to time.

Changes become effective upon posting to the website unless otherwise stated.

Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

22. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

23. Contact Information

Puna Health Corp
13-3441 Moku Street
Pāhoa, Hawaii 96778
Phone: (808) 315-1644
Email: info@punahealthcorp.org

By using the Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.